Order Processing

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email as soon as your order is placed, and a shipping confirmation with tracking as soon as your order is on its way.

Shipping Destinations & Times

We currently ship to the United States, Canada, United Kingdom, and Australia.

Estimated delivery times after your order ships:

• United States: 5–10 business days
• Canada: 6–12 business days
• United Kingdom: 6–12 business days
• Australia: 6–12 business days

These are estimated delivery windows, not guarantees. Because our supplements are produced and quality-checked at our fulfillment facility, delivery can occasionally take a little longer during peak periods. We'd rather get it right than rush it.

Shipping Rates

Shipping is free on every order. No minimums, no codes, no surprises. The price you see at checkout is the price you pay.

Tracking Your Order

Every order includes tracking. You'll receive a tracking link by email within 1–3 days after your order ships.

If your tracking hasn't updated for a few days, don't worry. Carriers sometimes take a little time to scan packages as they move through their network.

Customs, Duties & Taxes

For international orders, including shipments to Canada, the United Kingdom, and Australia, customs duties, import taxes, or other fees may apply depending on your country and local regulations.

Any applicable customs duties, taxes, or fees are the responsibility of the customer.

Delays

While we do everything we can to meet our estimated delivery windows, occasional delays can happen due to carrier issues, customs processing, weather, holidays, or periods of high demand.

If your order is significantly delayed, reach out to info@vitalpaw.co and we'll take care of you.

Wrong Address

Please double-check your shipping address at checkout. We're unable to reroute packages once they have been shipped.

If you notice an error, contact us within 12 hours of placing your order at info@vitalpaw.co, and we'll do our best to correct it before your order ships.

Lost or Missing Packages

If your tracking shows that your package was delivered but you haven't received it, please check with neighbors and your local carrier first.

If it's still missing after 48 hours, contact us at info@vitalpaw.co and we'll work with you to resolve the issue.

Questions?

Email us anytime at info@vitalpaw.co. We aim to respond within 24 hours, usually faster.